Privacy Policy - MarketsNova

1. Introduction

MarketsNova ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including but not limited to:

Full name, date of birth, and nationality
Contact information (email address, phone number, physical address)
Government-issued identification documents (passport, driver's license, national ID)
Financial information (bank account details, payment card information)
Tax identification numbers and tax residency information
Employment status and source of funds information
Trading experience and investment knowledge

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

IP address, browser type, and operating system
Device information and unique device identifiers
Login times, pages viewed, and actions taken on the platform
Trading activity, transaction history, and account balances
Cookies and similar tracking technologies data

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Identity verification services and credit reference agencies
Fraud prevention and detection services
Payment processors and financial institutions
Marketing and analytics partners

3. How We Use Your Information

We use the collected information for various purposes, including:

Account Management: To create, maintain, and manage your trading account
Regulatory Compliance: To comply with KYC, AML, and other regulatory requirements
Transaction Processing: To execute trades, process deposits and withdrawals
Security: To detect and prevent fraud, unauthorized access, and other illegal activities
Communication: To send you important updates, notifications, and marketing materials
Service Improvement: To analyze usage patterns and improve our platform and services
Customer Support: To respond to your inquiries and provide assistance
Legal Obligations: To comply with applicable laws, regulations, and legal processes

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that are stored on your device.

Types of Cookies We Use:

Essential Cookies: Required for the platform to function properly
Performance Cookies: Help us understand how visitors interact with our platform
Functionality Cookies: Enable personalized features and preferences
Targeting Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may impact your ability to use some features of our platform.

5. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers: With vendors who perform services on our behalf (payment processing, data analysis, email delivery)
Regulatory Authorities: With financial regulators, law enforcement, and government agencies as required by law
Business Transfers: In connection with any merger, sale of company assets, or acquisition
Legal Requirements: When disclosure is necessary to comply with legal obligations or protect our rights
Liquidity Providers: With our trading partners to execute your orders
Affiliated Companies: With companies within our corporate group for administrative and operational purposes

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

256-bit SSL encryption for data transmission
Secure data storage with encryption at rest
Regular security audits and penetration testing
Access controls and authentication protocols
Employee training on data protection and security
Incident response and data breach procedures

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (subject to legal obligations)
Right to Restriction: Request limitation on how we process your information
Right to Data Portability: Request transfer of your data to another service provider
Right to Object: Object to processing of your personal information for certain purposes
Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@marketsnova.com. We will respond to your request within 5 business days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

Account information for the duration of your account plus 7 years after closure
Transaction records for a minimum of 7 years as required by financial regulations
Communication records for 7 years
Marketing preferences until you opt out

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions recognizing equivalent data protection standards
Binding corporate rules for transfers within our corporate group

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to your registered email address
Displaying a prominent notice on our platform

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@marketsnova.com
Address: MarketsNova Data Protection Officer
123 Financial District, Suite 500
London, EC2V 7WS, United Kingdom